Player Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you provide when you create an account, place bets or use our services. We take your privacy seriously and describe below the types of data we collect, how we use it, who we may share it with and the choices you have about your information.
Types of data we collect
Personal data
When you register or verify your account we collect identifiers and contact details such as your name, date of birth, email address, telephone number and any identity documents you upload. We also keep account credentials and records of communications with our support team.
Technical data
We collect technical information necessary to provide the service, including IP address, device type, browser and operating system, location data (where permitted), session identifiers and crash or performance data. This information helps us keep accounts secure and maintain platform performance.
Transactional data
Transactional data covers deposits, withdrawals, transaction histories, wagers, game-play activity and payment method details. We record payment transaction references and any information required to process payments and prevent fraud.
How we use your information
We use personal and technical data to create and manage your account, process payments, verify identity, prevent fraud, detect and investigate suspicious activity, and comply with legal obligations. Transactional and activity data are used to display account history, settle bets and provide customer support. We may also use aggregated, non-identifying information for analytics and service improvement.
Data protection practices
We implement administrative, technical and physical measures to protect data from unauthorised access, loss or misuse. Access to personal information is restricted to staff and service providers who need it to perform their duties. Where external providers process data on our behalf, we require appropriate safeguards to protect that information.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable secure login, measure site performance and personalise content. You can manage cookie settings through your browser or account preferences. Third-party analytics and advertising partners may also place cookies when you visit our site.
User rights
You have rights in relation to your personal data, including the right to access, correct or request deletion of information we hold about you, subject to legal or contractual retention requirements. You can also object to or restrict certain processing where applicable. To exercise your rights, contact our support team via your account or at [email protected].
Access, correction and deletion of data
If you request access we will provide the information we hold about you, where required by law. If information is inaccurate you may ask us to update it. Requests for deletion will be assessed and carried out where there is no legal obligation to retain the data. We aim to respond to requests within a reasonable time.
Information sharing and third parties
We may share information with payment processors, identity verification and fraud-prevention services, analytics providers and other partners who support our operation. We may also disclose information where required by law or to protect our rights or the safety of users. Whenever we share data, we require recipients to protect it in line with applicable data protection standards.
Privacy policy updates
We review this policy periodically and may update it to reflect changes in our practices or legal requirements. Material changes will be notified via our website or account messages. Continued use of our services after updates constitutes acceptance of the revised policy.